Privacy Policy

At Wills Quills Pty Ltd, we are fully committed to respecting your privacy. The following Privacy Policy has been published to provide a clear and concise outline of how and when personal information is collected, stored, and distributed by Will's Quills. By using this site, you are accepting the practices described in this Privacy Policy. Wills Quills Pty Ltd is bound by the Privacy Act 1988 and the National Privacy Principles set by the Federal Privacy Commissioner. For more information, visit www.privacy.gov.au.

Security Policy When purchasing from Wills Quills your financial details are passed through a secure server using 128-bit SSL, the latest industry standard encryption technology. We use Paypal’s secure payment processing system which meets the standards for tier 1 PCIDSS (Payment Card Industry Data Security Standard) compliance. If you have any questions regarding our privacy policy, please contact our customer support centre sales@willsquills.com.au

Collection of personal information Wills Quills collects limited personal information such as title, name, and contact details (address, phone, fax and email). In some instances, we also collect information on your occupation, age group and interests. We only collect personal information when you knowingly provide it. For example, we may request personal information from you when you: ▪ Contact us for further information ▪ Order online ▪ Order using a mail order catalogue form ▪ Participate in surveys and other types of research ▪ Enter a promotion, sweepstake, or contest hosted by Wills Quills ▪ Subscribe to our mailing list ▪ Register your details on our website ▪ Ask for a quote to be prepared ▪ Order using a mail order catalogue form ▪ Express interest in a particular Wills Quills service

Other information we may collect For statistical purposes, we collect anonymous information on website activity (such as top pages viewed, the number of pages viewed, the number of sessions, popular session times). We use this data to evaluate our website performance and to improve the content we display to you.

To evaluate the effectiveness of our online advertising, we may use third parties to collect statistical data. No personal information is collected on these occasions.

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Use of cookies / tracking technology The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customise the site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

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How we use your information Wills Quills uses your information to better understand your needs and provide you with better service. Specifically, Wills Quills uses personal information: ▪ To complete a transaction ▪ To deal with your queries or customer service issues promptly ▪ To keep you up-to-date with products, services, events or promotions we think would be of particular interest through a variety of channels (you will be able to “opt-out” from this activity at any time) ▪ For planning, product development or research purposes

Use and disclosure of personal information We will only send personal information about you to other organisations when: ▪ We have your consent to share the information ▪ We need to share your information in order to provide the product or service you have requested ▪ We need to send your information to companies that are contracted to Wills Quills (e.g. mailing houses, IT service providers, web developers, marketing agencies) ▪ We are required or authorised by law to disclose the information Such information remains under Wills Quills Pty Ltd custodianship at all times and the agents involved are bound by specific confidentiality and non-disclosure agreements.

Quality of personal information Wills Quills goal is to ensure that your personal information is accurate, complete and up-to-date. To assist us with this, please contact Wills Quills by email if any of the details you have provided change. Further, if you believe that the information we have about you is not accurate, contact us and we will use all reasonable efforts to correct the information. No fee applies to correction of personal information.

Changes to this statement Wills Quills may make changes to this Privacy Policy from time to time for any reason. We will endeavour to publish and distribute these changes to all Wills Quills stores and on the website in a timely manner.