Refund and Returns Policy
Contact us
For return enquiries and return address details, email sales@willsquills.com.au. Please include your order number and a description of the problem.
Proof of purchase
Please provide proof that you purchased the item from WillsQuills. This may include a receipt, order confirmation, or bank or PayPal transaction record identifying the purchase. An original receipt is not essential.
Change of mind
Please choose carefully. We do not offer refunds for change of mind or incorrect choice. This does not affect your rights under Australian Consumer Law.
Faulty or incorrectly described products
Your Australian Consumer Law rights apply to all our products, including custom-made items, pens, markers and books.
For a major failure, you may choose a refund or replacement, or keep the product and seek compensation for its reduced value. You may also be entitled to compensation for reasonably foreseeable loss or damage.
For a minor problem, we will provide an appropriate remedy within a reasonable time. If we cannot do so, you may be entitled to a refund or replacement.
Returning a faulty product
Contact us for return instructions. Original packaging is not required. If a product is confirmed to have a problem covered by consumer guarantees, we will reimburse reasonable return postage costs. Please retain your postage receipt.
Nothing in this policy limits your rights under Australian Consumer Law.