Privacy Policy
Wills Quills Pty Ltd operates willsquills.com.au. We respect your privacy and use personal information to process orders, deliver purchases and respond to enquiries.
Information we collect
When you place an order, create an account or contact us, we may collect:
- Your name, email address and telephone number.
- Your billing and delivery addresses.
- Details of your purchases, payments and order history.
- Account details if you register with us.
- Information you provide in enquiries or return requests.
Our website and hosting services may also record technical information, such as your IP address, browser type and access logs, to operate and protect the website.
How we use your information
We use your information to:
- Process payments and fulfil orders.
- Calculate postage and arrange delivery.
- Send order confirmations and order updates.
- Manage customer accounts.
- Respond to enquiries, returns and complaints.
- Maintain business records and meet applicable legal obligations.
- Help prevent fraud and protect the website.
If you do not provide information needed to fulfil an order, we may be unable to process it.
Payments
When you choose PayPal at checkout, information needed to process your payment is shared with PayPal.
PayPal handles payment information under its own privacy statement. We receive information needed to confirm and manage your payment, such as its status and transaction reference.
Please do not send card details or passwords to us by email.
Sharing information
We share relevant information with service providers where needed to operate our business and fulfil your requests. These may include:
- Payment providers, such as PayPal.
- Australia Post and other delivery providers involved in your shipment.
- Website hosting, email and technical support providers.
- Professional advisers or authorities where necessary or required by law.
For overseas deliveries, your delivery details may be provided to overseas postal operators and customs authorities.
Cookies
Our website uses cookies and similar technologies to support shopping functions, such as remembering your cart and maintaining login sessions.
You can control cookies through your browser settings. Disabling them may prevent parts of the website, including the cart or checkout, from working correctly.
Storage and security
Personal information may be held in our store database, business email, order records and backups.
We take reasonable steps to protect personal information against misuse, loss and unauthorised access. However, no method of internet transmission or electronic storage is completely secure.
We retain information for as long as reasonably necessary to fulfil the purposes described in this policy and meet applicable recordkeeping requirements. When it is no longer required, we take reasonable steps to securely delete or de-identify it.
Access and corrections
To request access to personal information we hold about you, or to ask us to correct it, email sales@willsquills.com.au.
We may need to verify your identity before providing information or making changes.
Privacy concerns and complaints
If you have a privacy concern, contact sales@willsquills.com.au with details.
We will review your concern, seek further information if needed and respond within a reasonable time.
Changes to this policy
We may update this policy when our services or information-handling practices change. The revised policy will be published on this website.
Contact
Wills Quills Pty Ltd
Email: sales@willsquills.com.au